Augment your existing Contact Center tools. Automate Intraday Staffing. Welcome to Workforce 2.0. Welcome to WorkFlex.

Reduce Overhead

WorkFlex helps contact centers improve margins lost due to over-staffing or penalties associated with under-staffing.

Improve Performance

Adjusted staffing with WorkFlex makes contact centers more efficient. With defined agent skill levels, managers can prioritize more effective agents.

Assure Compliance

Pre-defined parameters for scheduling can reference business rules for staffing such as over-time limitations and employee prioritization.

Software as a Service

WorkFlex Manager integrates with your existing Workforce Management System. Our API works with any Java machine on your network.

Application Overview

WorkFlex is a powerful real-time decision engine that integrates and processes data from three key information sources.

Deployment Overview

WorkFlex Manager can be quickly and easily deployed to generate a positive ROI within one month.

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Communications

WorkFlex's solution supports the range of Communications inbound requirements ranging from Sales, Technical Support and Billing Support.

Direct Response

Direct Response necessitates widely variable call patterns based on the quality of the creative, media-drop timing, or external economic factors to name a few.

Financial

Providers must position themselves for stability through customer retention and efficient service delivery as well as extraordinary customer service.

Government

As government agencies, non-governmental agencies and other public service organizations expand their commitment to service and transparency; access, transparency and knowledge transfer are increasingly part of their…

Healthcare

Healthcare providers and organizations that support them must contend with an array of regulatory issues and shifting requirements.

Utilities

Industry leaders understand that success depends on cost-effective customer satisfaction — even under challenging circumstances.

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BPO's

BPO's require innovative technology to differentiate themselves and manage their bottom line.

Consultants

WorkFlex gives consultants a potent tool to achieve transformational goals for organizations with scale, typically over 500 agents.

Service Providers

WorkFlex helps Enterprises maximize their contact center investment through high salary to performance ratios.

System Integrators

By offering WorkFlex, Integrators add a technology solution that substantially enhances their clients investment in other tools such as WorkForce planning, ACD, etc.

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