The WorkFlex Team is at Your Service
At WorkFlex, every member of our team is invested in your success. From the initial implementation to periodic software upgrades, our experienced project managers, consultants and technical support staff partner with you to ensure you get the most out of your investment in WorkFlex.
From the beginning, your WorkFlex project manager sets the stage for your success. He assembles your WorkFlex implementation team, hosts an initial client discovery call, coordinates IT Implementation and user training and manages every aspect of your implementation.
Training & Implementation
Utilizing proven implementation & training methodologies and a combination of on-site and remote support, our team works with you to ensure that your WorkFlex solution is implemented in a timely manner and is custom tailored to meet the specific needs of your operations, workforce management and agent staff.
Consulting & Managed Services
Consulting services are always available to ensure that WorkFlex products are optimally tuned to meet your changing business needs and that WorkFlex best practices are being fully leveraged in your environment.
Need additional help? Utilizing our unique Build-Operate and Transfer (BOT approach) we can simplify your transition to WorkFlex by performing day-to-day intraday operations for you until you are ready to take over these functions for yourself.
Maintenance & On-going Support
All WorkFlex clients receive complimentary maintenance upgrades as well as on-line and direct telephone access to our professional support resources during normal business hours. Premium 24×7 and onsite support is also available.
Leverage Additional Capabilities
Is it time to expand your use of WorkFlex to additional departments or programs? Or perhaps you want assistance in evolving your call center processes to more fully harness the power of intelligent Intraday Automation technology. From business case development to technical consulting, our team is there to help you get even more out of your WorkFlex investment.